My Durian tasted sour.

As we put our heart and soul to carefully cut and packed our durians. Allowing us to ensure fresh and quality Durians to you.

In an unfortunate event you encounter sour durians, kindly follow these steps:

1. Kindly fill up our replacement form here.

2. Whatsapp us a photo or a short video and send it to +65 8053 4688.

3. Provide us with an order number or a receipt number. (Please note that without a valid proof of purchase, we are unable to provide any replacement)

We'll replace it within 24 hours from our reply. Meanwhile please keep the spoiled durian refrigerated so that we can test the rejected durian if needed.

Your satisfaction is important to us, and we are committed to delivering the best quality durians to you.

Normally Mao Shan Wang should be small/flat seeds but received big?

For Durians, there is no 100% guarantee seed size they can vary naturally and are beyond our control. We provide estimated seed sizes on our product listings as a guideline. While we strive to identify orders with predominantly large seeds and pack accordingly, we cannot guarantee uniformity.

Therefore, we regret that we are unable to approve replacements or exchanges based on seed size discrepancies.

I received my Durian wet, it's not to my liking. Can I exchange?

This will be on case-by-case basics

While packing the durian before delivery, unripe or overripe will immediately be rejected. In the process from packing to delivery, there will be temperature changes that cause slight moisture to be created in between the pulp.

As durians are based on personal preferences which may vary widely among customers, and what may be ideal for one person may not suit another.

For future orders, kindly indicate your preference in the comments section before checking out. we'll do our best to pack accordingly.

I have received unripe dry durians, can I replace it?

Yes, we understand the importance of receiving fresh and ripe durians. If you believe the durians you received are not ripe, please follow these steps:

In an unfortunate event you encounter unripe durians, kindly follow these steps:

1. Kindly fill up our replacement form here.

2. Whatsapp us a photo or a short video and send it to +65 8053 4688.

3. Provide us with an order number or a receipt number. (Please note that without a valid proof of purchase, we are unable to provide any replacement)

We'll replace within 24hours from our reply. Meanwhile please keep the spoiled durian refrigerated so that we can test the rejected durian if needed.

Your satisfaction is important to us, and we are committed to delivering the best quality durians to you.

Do you have any replacement?

Durian FAQ

Delivery FAQ

Your Doorstep Delivery Types

We have 3 types of delivery slots

1. Standard - $9.90 (Free for orders above $100)

2. Express (Requires +$25 top up)

3. Next Day Advance Booking - $9.90

What Happens if i'm not home?

We have 2 timeslot for delivery

1. 1pm-5pm (Subject to availability)

2. 6pm-10pm

What Are Your Delivery times?

We will try to give you a call to ask for permission to leave it outside your house, in the event nobody is home to collect.

Note: For customers who stay in a condominium, the delivery guard usually doesn't allow the rider to leave the Durians at the guard house. We will have to ask the rider to discard your durian if unable to deliver.

What are your Store pick-up hours?

Our self-pick up currently is between 1pm-10pm (SUBJECT TO STOCKS ARRIVAL)

1. As Durian arrival timing is rather erratic, we are unable to allow customers to select a specific delivery time on the actual day of delivery.

2. If you have a party and require your durians to arrive at a very specific timing, we will suggest that you order the durians ahead of time.

3. Perhaps place your order and have it delivered a day before your party.